Kismet Health Privacy Policy
Effective Date: June 7, 2025
Kismet Health is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information that we gather through your interactions with us, including through our website, services, and communications.
By engaging with Kismet Health, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect various types of information from and about users of our services, including:
Personal Identification Information: This includes information that can be used to identify you directly, such as your name, email address, phone number, mailing address, date of birth, and payment information.
Health and Wellness Information: Given the nature of our services, we may collect sensitive personal information related to your health, medical history, dietary habits, lifestyle, and other information relevant to providing personalized health recommendations and prescriptions. This information is collected with your explicit consent.
Communication Information: Records of your correspondence with us, including emails, phone calls, and messages through our website or other platforms.
Usage Data: Information about how you access and use our website and services, such as your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This data helps us understand how our services are used and improve them.
2. How We Collect Information
We collect information through various methods:
Directly from You: When you provide it to us, for example, when you book an appointment, fill out forms, complete questionnaires, communicate with us via email or phone, or sign up for our newsletter.
Automatically: As you navigate through our website, we may use automated data collection technologies (like cookies and web beacons) to gather certain information about your equipment, browsing actions, and patterns.
3. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Manage Services: To deliver the health consultations, personalized prescriptions, supplement guidelines, and diet and lifestyle recommendations you request.
To Communicate With You: To send you important updates, appointment reminders, confirmations, information about your services, and marketing communications (if you have opted in).
To Improve Our Services: To understand how our services are used, conduct research and analysis, and develop new features or offerings.
To Process Payments: To facilitate billing and payment for our services.
For Internal Operations: For record keeping, administrative purposes, and to manage our business effectively.
To Comply with Legal Obligations: To meet legal, regulatory, or ethical requirements, or to respond to lawful requests from public authorities.
To Ensure Security: To protect the security and integrity of our systems and services, and to prevent fraud or other illegal activities.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
With Your Consent: We may disclose your information to third parties when you provide explicit consent to do so.
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, IT support, scheduling platforms, secure communication tools). These providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you for research, analysis, or marketing purposes.
5. Data Security
We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include secure servers, encryption, access controls, and staff training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Deletion/Erasure: You may have the right to request the deletion of your personal information under certain circumstances.
Right to Object/Restrict Processing: You may have the right to object to or request restriction of certain processing of your personal information.
Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.
8. Third-Party Links
Our website or communications may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Kismet Health Phone: 0424 280 395